Merriam-Webster defines “accountability” as “: the quality or state of being accountable, especially : an obligation or willingness to accept responsibility or to account for one’s actions.” In a broader sense, though, it’s the way that members of a team regularly report to each other or to an outside person, and are held responsible when things don’t go according to plan. Accountability is a way to make sure people are responsive and responsible.
Every organization needs a functioning team behind it. A team only works well if everybody on the team is accountable to each other. But what is accountability, why does it matter, and how do you ensure your team is accountable?